FREQUENTLY ASKED QUESTIONS

Q. What is the policy #?
A. The 2008-2009 policy # is CTX130E.

Q. What is the effective date?
A. August 13, 2008 for students selecting annual coverage.

Q. If I missed the original registration or waived coverage initially and now want the coverage, how do I go about getting it?
A. You should send your check for the applicable premium directly to Bollinger, Inc./ATT.: College Dept., 101 JFK Parkway, Short Hills, NJ 07078. Your coverage will begin on the date we receive your payment.

Q. How do I know if I am eligible to take the Student Injury & Sickness Insurance?
A. If you are a full-time student taking 6 or more credits at LeTourneau University you are automatically enrolled in this plan unless you provide proof of alternate coverage.

Q. Can I get the insurance to cover my spouse and/or children?
A. Yes, please refer to the brochure for details.

Q. What does this insurance cover?
A. This insurance covers medical expenses which arise from an accidental Injury or a Sickness which occurs while you are covered under this program.

Q. Does this policy pay all medical bills in full?
A. In most circumstances, it will not. There are exclusions and limitations in the policy, so you will need to refer to the brochure.

Q. May I go to any doctor?
A. Yes, you may. However, in a non-emergency situation you are encouraged to go to the Health Center first whenever possible, and then to a physician participating in the First Health Preferred Provider Network (See listing of preferred providers under "First Health").

Q. Where do I get a claim form?
A. You can print one out from this web site (See "Claim Form").

Q. How do I file a claim?
A. Attach your itemized bills to a completed Claim Form and mail to Bollinger, Inc., P.O. Box 727, Short Hills, NJ 07078-0727. Only one claim form is needed per Injury or Sickness.

Q. What if I am out of state when I get sick or injured?
A. This insurance plan will cover you for any illness or Injury which occurs out of state. You must follow the same procedures in filing a claim as if it had happened here in Texas.

Q. How do I obtain an I.D. card?
A. It is sent with your Student Accident & Sickness Brochure. You can fill it out and carry it with you.

Q. What is the policy’s maximum benefit?
A. The maximum benefit is $15,000.

Q. If I have a specific question about coverage who can I call?
A. You can call Bollinger, Inc. at 1-866-267-0092 and ask to be connected to the College Claims Department and speak to Jane Farrell