FREQUENTLY ASKED QUESTIONS
Q: What is the policy number?
A: The 2011 - 2012 policy number is C0H303H.
Q: What is the effective date:
A: August 10, 2011 at
Q: What is the policy expiration date?
A: August 10, 2012 at 12:00 a.m.. Even if you leave school or graduate, your coverage will remain in
force until that date.
Q: If I missed the original registration or
waived coverage initially and now want the coverage, how do I go about getting it?
A: Contact the Office of the Registrar as (419)-783-2551 or
Q: How do I know if I am eligible to take the
Student Accident & Sickness Insurance?
A: If you are a full time student taking 12 or more credit hours, part-time student
taking 6 or more credit hours, or graduate student, you are
Q: Can I get the insurance to cover my spouse
A: Yes, the cost to cover your spouse is $1,707.00 annually. The cost to cover each child is
Q: What does this insurance cover?
A: This insurance covers medical expenses which arise from an accidental Injury or a
Sickness which occurs while you are covered under this program.
Q: Does this policy pay all medical bills in
A: In most circumstances, it will not. There are exclusions and limitations in the policy,
so you will need to refer to the brochure.
Q: Can I go to any doctor?
A: Yes you can. However, the Insurance Company does work with
First Health, a Preferred Provider
Organization network of physicians and hospitals. Going to a
First Health Network Physician or
Hospital would in most cases result in lower charges which would directly lower any
co-payments that you would have to pay. Please contact the Health Center at Defiance
College for more details on the network, or visit the
Directory on the web to find a provider.
Q: Where do I get a claim form?
A: You can pick up a claim form at the Health Center or you can
print one from this link.
Q: How do I file a claim?
A: Attach your bills to a completed
Form and mail to Bollinger, Inc., P.O. Box
727, Short Hills, NJ 07078-0727. Only one
claim form is needed per Injury
Subsequent itemized bills may be sent in without completing another claim form. Just
indicate that you are a Defiance College Student and the date of your Injury or
Q: Does this policy cover me for my annual
Q: Is there a deductible on this policy?
A: No, there is no deductible and this insurance is primary, so you need not go to any
other applicable insurance before collecting under this plan.
Q: With this insurance must I go to the
College Health Center first?
A: You are encouraged to go the University Health Center first whenever that is
possible. No payment will be made for services normally provided without charge by the
Q: What if I am out of state when I get sick
This insurance plan will cover you for any Sickness or Injury which occurs out of state.
You must follow the same procedures in filing a claim as if it had happened here in Ohio.
Q: How do I get an I.D. card?
A: ID cards are incorporated into the brochure
and this web site. Please click here to print
one for your records.
Q: What is the policy's maximum benefit?
A: The maximum benefit is $50,000.00
Q: What do you pay for doctors visits?
A: Inpatient- physician expenses are limited to one visit per day. The
maximum we will pay is $35.00 per visit up to $350.00 in total. Outpatient-
physician expenses are paid under Miscellaneous Expenses.
Q: If I have a specific questions about
coverage who can I call?
A: You can call Bollinger, Inc. at 1-866-267-0092 and ask to be connected to the
College Claims Department. You may also send an e-mail to
Jane Farrell of Bollinger,