| Your Coverage |
| Frequently Asked Questions |
| Identification Card |
| Claim Form |
|
Find A Doctor (First Health) |
|
Find a Doctor (Texas True Choice) |
| Check Claim Status |
| How to Read Your Explanation of Benefits |
| Contact Us |
FREQUENTLY ASKED QUESTIONS
Q. What is the policy #?
A. The 2007-2008 policy # is CTX130D.
Q. What is the effective date?
A. August 13, 2007 for students selecting annual coverage.
Q. If I missed the original registration
or waived coverage initially and now want the coverage, how do I go
about getting it?
A. You should send your check for the applicable premium directly to
Bollinger, Inc./ATT.: College Dept., 101 JFK Parkway, Short Hills, NJ
07078. Your coverage will begin on the date we receive your payment.
Q. How do I know if I am eligible to take
the Student Injury & Sickness Insurance?
A. If you are a full-time student at LeTourneau University you are
automatically enrolled in this plan unless you provide proof of
alternate coverage.
Q. Can I get the insurance to cover my
spouse and/or children?
A. Yes, please refer to the brochure for details (See sample brochure
under "Brochure").
Q. What does this insurance cover?
A. This insurance covers medical expenses which arise from an accidental
Injury or a Sickness which occurs while you are covered under this
program.
Q. Does this policy pay all medical bills
in full?
A. In most circumstances, it will not. There are exclusions and
limitations in the policy, so you will need to refer to the brochure
(See sample brochure under "Brochure").
Q. May I go to any doctor?
A. Yes, you may. However, in a non-emergency situation you are
encouraged to go to the Health Center first whenever possible, and then
to a physician participating in the First Health Preferred Provider
Network (See listing of preferred providers under "First Health").
Q. Where do I get a claim form?
A. You can print one out from this web site (See "Claim Form").
Q. How do I file a claim? Q. What if I am out of state when I get
sick or injured? Q. How do I obtain an I.D. card? Q. What is the policy’s maximum benefit? Q. If I have a specific question about
coverage who can I call?
A. Attach your itemized bills to a completed Claim Form and mail to
Bollinger, Inc., P.O. Box 727, Short Hills, NJ 07078-0727. Only one
claim form is needed per Injury or Sickness.
A. This insurance plan will cover you for any illness or Injury which
occurs out of state. You must follow the same procedures in filing a
claim as if it had happened here in Texas.
A. It is sent with your Student Accident & Sickness Brochure. You can
fill it out and carry it with you.
A. The maximum benefit is $15,000.
A. You can call Bollinger, Inc. at 1-866-267-0092 and ask to be
connected to the College Claims Department and speak to
Jane Farrell
